Shipping policy
Where We Ship We currently ship within the United Kingdom only.
Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays. During busy periods, processing times may be slightly longer - we'll keep you updated.
Shipping Options & Estimated Delivery Times
- Standard Shipping — Estimated 3–7 business days
Delivery times are estimates and begin from the date of dispatch, not the date of order.
Shipping Costs Shipping costs are calculated at checkout based on your selected delivery method and order details.
Order Tracking Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can follow your parcel's journey.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at [your email] and we'll do our best to help. Please allow up to 10 business days before reporting an order as lost.
Damaged Items If your item arrives damaged, please contact us within 48 hours of delivery with a photo of the damage and your order number. We'll arrange a replacement or refund as appropriate.
Contact Us For any shipping queries, reach out to us through our website contact form.